Return and Refund Policy

At Loblola, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may return eligible items within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition
• Be returned in the original packaging
• Include all tags, accessories, manuals, and included components
• Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
• Products marked as non-returnable at the time of purchase
• Items damaged due to misuse, neglect, or improper handling

How to Request a Return

To initiate a return, please contact our customer support team through one of the following methods:

Contact Page: https://loblola.shop/contact-us/

Email: support@loblola.com

Phone: +1 (308) 254-4767

Please include:

• Your order number
• Full name
• Reason for the return
• Photos if the item is damaged or defective

Our support team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received
• The item arrived damaged
• The item is defective

If the return is due to our error, we may provide a prepaid return shipping label.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect

After review, we will offer a replacement, store credit, or full refund, depending on the circumstances.

Refunds

Refund Review and Approval

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

Refund Processing Time

Approved refunds are processed within 2 business days after the returned item has been inspected and approved.

Refunds will be issued to the original payment method used for the purchase.

Refund Posting Time

Although we process approved refunds within 2 business days, your bank or payment provider may require additional time to post the funds to your account.

Processing times may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund after the expected timeframe:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times can vary.

If you still have not received your refund, please contact us at:

Email: support@loblola.com

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the original item (if eligible) and place a new order through our website.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it must follow the return process outlined in this policy.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Website: https://loblola.shop/

Contact Page: https://loblola.shop/contact-us/

Email: support@loblola.com

Phone: +1 (308) 254-4767

Address: 1944 Illinois St, Sidney, NE 69162, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Chat with us live for immediate assistance through our Contact Us page.